Student Complaint & Grievances Process

A student who feels he or she has serious grounds and evidence to demonstrate unfair treatment by a faculty member may file a formal written complaint with the division chair. First, however, the student is encouraged to visit with the faculty member on an informal basis to discuss the situation. If, after that visit, the student still wishes to file a formal complaint, the division chair will call a meeting between the student and the faculty member to discuss the complaint and any further action. If the issue still remains unresolved, the division chair, faculty member, and student will meet with the Vice President of Academic Affairs.

Grade Appeal Procedure:

Student must communicate with the instructor concerning changing a grade. If there is no satisfactory resolution, the student will have the instructor sign the Grade Appeal Form (A-10) and proceed to step 2 (form available in the Office of Admissions).
Student must communicate with the division chair concerning changing the grade. If there is no satisfactory resolution, the student will have the division chair sign the Grade Appeal Form (A-10) and proceed to step 3.
Request an Appeal:
1. Student must submit the signed Grade Appeal Form (A-10)
2. Student must submit all documentation to support their grade appeal to the Human Resources Office.
Grade Appeal Committee:
1. Vice President for Academic Affairs, or his designee, will chair the Grade Appeal Committee. The Vice President for Academic Affairs will appoint three other members to serve on the committee. At least one committee member will not be an instructor.
2. The Grade Appeal committee chair notifies the student of when the Grade Appeal meeting will take place. The Grade Appeal meeting will take place no sooner than 5 days after the student is notified.
Appeal Committee Meets:
1. The student will have 10 minutes to address the Grade Appeal committee.
2. The instructor will have 10 minutes to address the Grade Appeal committee.
3. The Grade Appeal committee can ask questions.
4. The student may not have a representative present.
Committee Decision: The committee will make a recommendation to uphold or change the grade.
The decision of the committee is final, and no further appeals can be made concerning the grade.
(CASC College Catalog Board Amended 9-17-13)

State Portal Agency Contact:

Oklahoma students must use the OSRHE student complaint process here.

Out-of-state Students Attending CASC through the State Authorization Reciprocity Agreement (SARA) Students attending CASC through SARA who feel that CASC has not satisfactorily addressed their complaint may contact the Oklahoma State Regents for Higher Education through the process found here: https://www.okhighered.org/adminfac/sara/. More information about complaints from SARA students can be found here: https://www.nc-sara.org/studentcomplaints.